RETURNS

Return And Exchange

• Product can only be returned or exchanged at the original place of purchase.
• Every return must be made within 7 days from the day of reception.
• Product must be in their unused original condition along with any related accessories included. Where an product is supplied with protective tape, it should remain intact as well as the screen.
• Optical frames cannot be returned or exchanged if the original lens have been removed or fitted with prescription lens.


Return

1. Please pack the product securely then send it to the address below: Online Dept., Eyerepublic Store, Novosibirsk 630099, Russia / +7 995 101 64 93
2. On receipt of a return, we will check its condition then process the full refund as soon as possible. Refunds will be made by the payment system (Paypal or Yandex Money) within 7 business days.

* The shipping fee for return must be paid in advance from the customer's end. Please note that parcels returned to GENTLE MONSTER with cash on arrival without notification in advance will be sent back.


Exchange

Currently order cannot be exchanged online. Please return your order to us within 7 days from the day of reception then replace an order.


Order Cancellation

If you would like to cancel or change the order, please contact us immediately by
email ([email protected]) or phone (+7 995 101 64 93).
However, we may not amend once the product has already been shipped.


If Your Order Has Been Shipped

For refund or exchange, please return your order to us within 7 days from the day of reception.
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